Job description:
**This role is in person at our office in the Williamsburg neighborhood of Brooklyn, NY.**
* * *
As a small team, we’re all generalists, constantly pick up new challenges, and interface with customers regularly. Regarding product and code, we’re looking to work with experienced people who can pick a problem and solve it.
We’re adding new customers every week, and as a result, we have more questions, feedback, and support tickets from developers using Fern than ever before. That’s why we’re adding a customer-centric software engineer to our team.
### **What you’ll do**
* **Have direct relationships with customers.** Whether they’re a CTO, VP of Eng, or Software Engineer, you’ll be the face of Fern and the first person they turn to when they need help. You’ll quickly build a network within the SaaS startup community, especially among YC founders.
* **Move fast.** To support our customers, you’ll work across several codebases to release bug fixes and features. For example, one day you may fix a bug related to our TypeScript SDK generator and another day you may add features to the Docs Frontend.
* **Drive our product roadmap.** When you hear a request from a customer that feels _hard to build_, they may be questioning an assumption we made 6 months ago or proposing a feature requiring a large engineering effort from us. You can use this customer context to build something people want.™
* **Build our team.** We’re growing, and you will work directly with the CEO, CTO, and other founding members to bring in talented engineers.
### **What you’ll bring**
* 4
- years of professional software development, ideally some of which you’ve spent as a solutions engineer, forward deployed engineer, or founder
* Strong written and verbal communication skills
* Significant experience working with the OpenAPI specification
* Significant experience with TypeScript
* Ability to think on your feet and solve problems during calls with technical customers
* Willingness to be a polyglot and work across multiple programming languages (e.g., TypeScript, Python, Rust)
### **What we offer**
* Interesting and challenging work
* An opportunity to build a network of founders and engineering leaders
* First-hand experience building an early-stage startup
* A salary of $156,000 to $192,000 and equity
* Living proximity bonus of $18,000 per year if you choose to live near the office
* Meals (breakfast, lunch, and dinner) at the office
* Health, dental, and vision insurance
* Unlimited vacation
### **Our tech stack**
* NextJS
- Vercel (Frontend)
* Fern (API)
* Microservices: Express (NodeJs), FastAPI (Python)
* Postgres DB
- Prisma ORM
* AWS (Cloud)