Job description:
**💻 Ework Group**
- founded in 2000, listed on Nasdaq Stockholm, with around 13,000 independent professionals on assignment
- we are the total talent solutions provider who partners with clients, in both the private and public sector, and professionals to create sustainable talent supply chains.
With a focus on IT/OT, R&D, Engineering and Business Development, we deliver sustainable value through a holistic and independent approach to total talent management.
By providing comprehensive talent solutions, combined with vast industry experience and excellence in execution, we form successful collaborations. We bridge clients and partners & professionals throughout the talent supply chain, for the benefit of individuals, organizations and society.
🔹 For our Client from banking industry we are looking for **ITSM BMC Helix Specialist** 🔹
The ITSM BMC specialist is responsible for the administration, configuration, customization and support of BMC ITSM solutions such as BMC Helix / Remedy. This role involves working with IT teams and stakeholoders to optimize ITSM processes to ensure system reliability, and enhance service delivery through automation and best practices.
**✔️Key responsibilities:**
* Development and customization: design, develop and customize BMC Helix ITSM modules, workflows and automation scripts
* Integration: implement integrations with third-party applications, web services and middleware tools
* Configuration: configure ITSM modules, Service Requests and manage CMDB reconsilliation jobs
* Provide troubleshooting for BMC Helix applications
* Perform regular system health checks and operational enhancements
* Create dashboards and reports to support business operations
* Acting as a subject matter expert and make recommendations to IT and business stakeholders
**✔️Qualifications:**
* 3
- years of experience in BMC Helix ITSM development or support roles
* Expertise in ITSM processes and tools like CMDB
* Proficiency in SQL, Javascript, PowerShell, Python, REST API or other scripting languages for customization and Integration
* Familiarity with cloud-based ITSM solutions
* Certifications
- ITIL Foundation (required), BCM Certified Administrator or BMC Remedy Developer (preferred)
* Fluency in English
**✔️ We offer:**
* B2B agreement
* Transparent working conditions with both Ework and the client
* Current support during our cooperation
* Possibility to work in an international environment
* Collaborative environment in Swedish organizational culture
* Private medical care
* Life insurance
* Multisport
* Teambuilding events
Contact person: agata.koprowska@eworkgroup.com
Client code: BN01
Do you know someone who would fit this position? Recommend a candidate by sending her/his CV to: polecenia@eworkgroup.com
Whistleblowing Policy, which provides guidelines for reporting misconduct can be found on Ework website: https://www.eworkgroup.com/about-us/our-responsibility