Product Manager

Job description:

To our client we are now seeking for Product Manager
We are transforming customer service, and we’re looking for an experience Product Manager to help lead the way. You’ll drive digital-first support powered by self-service tools, Gen AI chatbots, AI agents, and Agentic AI 
- making it easier for customers to help themselves while reserving human support for the moments that matter most.
**What you’ll do:**
- Shape the next-generation support experience, from discovery to delivery and iteration.
- Translate customer and business needs into clear product requirements and priorities.
- Collaborate with UX, engineering, analytics, and stakeholders to launch seamless digital experiences.
- Define, track, and optimize key success metrics like deflection rate, CSAT, and chat adoption.
- Use experimentation and customer insights to inform strategic decisions and product improvements.
**Who you are:**
- Experienced Product Manager with a digital background, ideally in Retail, AI or customer support.
- Strong communicator and collaborator who thrives in cross-functional teams.
- Customer-focused problem-solver with a data-informed mindset and ability to prioritize impact.
- Comfortable with ambiguity, agile processes, and continuous improvement.
- Curious and proactive—always looking for smarter ways to serve customers and enhance the team’s ways of working.
Period from: 2026-02-01
Period to: 2026-09-30
Utilization: 100%
Percentage of remote work allowed: 20%

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