Service Desk Consultant* max. 40 Stundensatz

Job description:

Tasks:
* Processing and analysis of requests and complaints from customers or Departments
* Accepting and lifting IT requests and service requests
- service request management)
* Ticket registration & processing via the ITSM system “Omnitracker” (Remote)
- and telephone support)
* Analyze causes of DV problems and develop solutions (problem management)
* Quality assurance
- and escalation management in the context of an accident
- and order processing
* Administration of jobs (Windows 10/11) in first-level support
* Team management of the Service Desk team
Qualification:
* IT training or multi-year IT professional experience
* Good ITIL v3/v4 knowledge
* Knowledge found in Microsoft Windows 10/11
* Very good knowledge in the administration of IT workplaces
* Good knowledge of ticket processing in a ticket system
* Basic knowledge of network and Active Directory or LDAP
*Finded knowledge of standard applications such as MS Office and O365, Outlook, Mobile Devices with IOS and Android
* First experience as team leader
* Very good knowledge of German in word and writing