Service Desk Consultant* max. 40EUR hourly rate
Job description:
Tasks: * Processing and analysis of requests and complaints from customers or Departments * Accepting and lifting IT requests and service requests - service request management) * Ticket registration & processing via the ITSM system “Omnitracker” (Remote) - and telephone support) * Analyze causes of DV problems and develop solutions (problem management) * Quality assurance - and escalation management in the context of an accident - and order processing * Administration of jobs (Windows 10/11) in first-level support * Team management of the Service Desk team Qualification: * IT training or multi-year IT professional experience * Good ITIL v3/v4 knowledge * Knowledge found in Microsoft Windows 10/11 * Very good knowledge in the administration of IT workplaces * Good knowledge of ticket processing in a ticket system * Basic knowledge of network and Active Directory or LDAP *Finded knowledge of standard applications such as MS Office and O365, Outlook, Mobile Devices with IOS and Android * First experience as team leader * Very good knowledge of German in word and writing