Service Manager
Job description:
We are looking for a service manager for a client in the energy sector. This is a temporary position of 1 year due to maternity leave. As a Service Manager you will be a part of the of Generations Services within the clients Business Technology division. You will be responsible for their hydro service portfolio including specific solutions and services for our hydro organisation in Sweden and Finland. The portfolio contains a wide variety of applications such as powerplant gateways for measurement collection and cloud-based visualisation tools. In this role, you will be designing the service portfolio setup, actively participate in the hydro organisation development work, enable and ensure a smooth transition from development into operations. You will have an end-to-end responsibility for all applications in the hydro portfolio over their entire life cycle and will actively work to ensure that the service organisation is enabled to deliver value and services according to business requirements over time. You feel comfortable taking the lead on projects collaborating with the business, dev team, consultants, and other partners. The job is located in Solna Sweden and some traveling is expected. Key activities to achieve success: Portfolio management of hydro applications and services Service design, set up and maintenance for new solutions Working in a structured way and prioritizing work jointly with stakeholders Roadmap creation for Hydro portfolio to ensure optimal life cycle management Propose technology-enabled business opportunities Financial housekeeping for portfolio including, Budgeting, forecasting and follow up Vendor management and resourcing Collaboration with development team and securing quality of provided services Improve, standardize and keep infrastructure up to date, ensure security improvements and efficient use of tools What we are looking for: Service and vendor management skills, preferable in energy or similar business domains Ability to drive development and secure services in a complex multi-vendor organization Understanding operations and maintenance of IT services and tools, including documentation needed to support service levels Understanding agile software processes, data-driven development, and data security concepts Proficiency in English (speaking and writing) necessary We consider as an advantage if you have: ITSM experience and understanding Experience in working in agile teams and DevOps/DevSecOps Experience in development-related work (e.g. software engineer, data engineer, service designer) is appreciated IoT, connectivity and communication experience Team lead, tech lead, or project lead experience Experience with managing hybrid solutions i.e. onprem in combination with cloud Experience with cloud platforms (AWS, Azure, or GCP) and data application development with Python Other requirements: Hybrid working as needed. two days a week in our office to be expected. Security clearance and separate security agreement will be required. Travelling within Sweden and to Finland might be required Full time allocation required for full assignment. (at least 1/11-15/1) Desired appointment date ASAP All work to be done using the clients equipment and accounts Start: Asap Duration: 12 months Location: Solna with some remote possibilty DL for applications: Sept. 27th! More info tiina.hapuoja@witted.com / mirjam.sundkvist@witted.com